|
|
- 1994 & 1995 rear-wheel drive
cars added
- to 3.8L engine head gasket warranty
extension
DEARBORN, Mich.,
April 26, 2000 -- In the interest of customer
satisfaction, Ford Motor Company
is expanding a previously announced
extended warranty on 1994 and 1995
3.8L V-6 engine head gaskets to
also cover rear-wheel drive cars
powered by this engine.
Now, the 1994
and 1995 Ford Thunderbird and Mustang, and Mercury
Cougar, with the 3.8L engine will
also be covered for head gasket failure
for 7 years or 100,000 miles, whichever
comes first.
On Feb. 25, Ford
announced that it was extending the head gasket
warranty on front-wheel drive versions
of this engine for these two model
years, which included the 1994 Lincoln
Continental, 1994 and 1995 Ford
Taurus and Mercury Sable, and the
1995 Ford Windstar.
"While we
have addressed head gasket failures in 1994 and 1995
front-wheel drive vehicles with
the 3.8L engine, we have become aware
that owners of 1994 and 1995 rear-wheel
drive vehicles with these engines
are also having failures,"
said Ann O'Neill, director, vehicle service and
programs, Ford Customer Service
Division. "We have looked at the data,
listened to our customers, and have
decided to include these vehicles in the
warranty extension as well, because
customer satisfaction is our number one
priority."
Owners of these
vehicles who experienced head gasket failures during the 7
year/100,000 time frame will be
eligible for a full refund for past repairs, or
may choose a $4,000 certificate
to be used towards the purchase or lease
of a new Ford, Mercury or Lincoln.
Vehicle owners
will receive a communication from Ford via first-class mail
in May explaining the warranty extension.
|